Dear Valued Patient and Family:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- We will be doing all medical History updates and New Patients paperwork by phone.
- Only the patient will be permitted to enter the building unless: One care giver is needed or 1 parent or guardian per minor child.
- All patients and employees entering the building will always be required to wear a mask.
- We will require you to stay in your car until called to the office.
- Please STOP and wait for the greeter to let you into the main door.
- We have hand sanitizer that we will ask you to use when you enter the office.
- There will be hand sanitizer throughout the office.
- We will then take the temperature of all entering the building including all employees.
- The patient will then be given a bin to place their belongings.
- You will be given all consents and paperwork to sign.
- You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 313-388-2400 starting 2pm 5/27/20. You can also visit our website at Every1Smiles.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Paul Polyviou and Team